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Refund Policy
Refund Policy
In short. Every new workspace gets a 14 day free trial with no payment card. That trial is how you decide whether Brew93 is right for you, so subscription fees are non refundable once paid. You can cancel any time and keep access until the end of the period you have paid for. We do refund billing errors, duplicate charges, and any period where we have materially failed to provide the service.
Contents
- Who this policy applies to
- Try before you pay
- Subscription fees are non refundable
- Cancelling your subscription
- Yearly plans
- Add-ons and professional services
- Third party services we only connect
- When we do refund
- Seats, upgrades and downgrades
- Purchases through the App Store or Google Play
- How to request a refund
- How approved refunds are paid
- GST and credit notes
- Chargebacks
- What happens to your data
- Changes to this policy
- Contact us
1. Who this policy applies to
This policy applies to every Brew93 subscription, additional user seat and add-on purchased from KlyONIX Tech Consulting Private Limited ("KlyONIX Tech", "we", "us"), whether bought online, on invoice, or as an in-app purchase through the Apple App Store or the Google Play Store.
It forms part of our Terms of Service and should be read with them. Where the two differ, the Terms of Service prevail. Enterprise customers with a signed order form or master services agreement are governed by that document where its refund terms differ from this page.
2. Try before you pay
Every new Brew93 workspace includes a 14 day free trial. No payment card is required to begin, and no charge is made when the trial ends.
The trial gives you the working product, so you can test it against your own data, with your own team, before any money changes hands. If Brew93 is not right for you, simply do not subscribe.
We would much rather you reach that decision during the trial than pay and ask for the money back afterwards, and the rest of this policy is written on that basis. If you need longer than 14 days to evaluate properly, write to us before the trial ends and we will consider extending it.
3. Subscription fees are non refundable
Plans are billed monthly or yearly in advance. Once a billing period has begun, the fee for that period is non refundable, in whole or in part, including where:
- you decide to stop using Brew93 part way through the period
- some or all of your users stop logging in
- you reduce your number of users, or downgrade your plan
- your organisation changes direction, restructures or closes
This is subject to Section 8 below, and to any right you have under the Consumer Protection Act, 2019 or other applicable law that cannot be excluded by agreement.
4. Cancelling your subscription
You may cancel at any time from within the application, or by writing to hello@brew93.com from an email address registered on your workspace.
Cancellation takes effect at the end of the current billing period. Your workspace stays fully available until that date and you are not charged again. Cancelling does not generate a refund of fees already paid.
If you subscribed through the App Store or Google Play, you must also cancel with the store. See Section 10.
5. Yearly plans
A yearly plan is a commitment to a twelve month term, paid in advance and priced below the monthly rate in exchange for that commitment.
If you cancel a yearly plan part way through the term:
- your workspace remains fully available until the end of the twelve month term
- the subscription does not renew at the end of that term
- no pro rata refund is given for the unused part of the term
Where a discount was applied on the basis of yearly billing, that discount is conditional on the full term being paid. Nothing in this section limits your rights under Section 8.
6. Add-ons and professional services
Paid add-ons that we deliver ourselves are treated separately from the subscription. These include data migration and import, team training, integration and configuration work, and lead generation.
Buying an add-on is your decision alone, taken after we have scoped the work and quoted for it. Once purchased, the fee is non refundable. Our team allocates resources and begins work on the same day the purchase is confirmed, subject to the bandwidth of the people assigned, and that time cannot be recovered or reassigned.
If you are not certain the work is needed, tell us before you pay. We will scope it, quote it and hold the quote open. We would rather you take another week to decide than pay and then ask for the money back.
Add-ons are excluded from any credit or refund applied to the subscription.
7. Third party services we only connect
Some capabilities offered alongside Brew93 are provided by third parties. In these cases we facilitate the integration, and the third party bills you directly. We take no payment for their service. This includes:
- AI voice agent (Sarvam AI). You contract with and pay Sarvam AI directly for voice usage. We connect it to your workspace; the commercial relationship for the voice service is between you and Sarvam AI.
- WhatsApp Business messaging (Meta, Twilio or Interakt). Messaging fees and per message charges are billed to you by whichever provider you choose.
- Any other third party API, model or messaging service you connect to your workspace.
For these services:
- refunds, credits, billing disputes and service levels are a matter between you and that provider, under their terms. We cannot refund money we never received.
- where we charge a separate fee for the integration work, that fee covers our work only and is treated under Section 6
- if a third party changes its pricing, terms or availability, that does not create a refund entitlement against your Brew93 subscription
We will always tell you clearly, before you commit, which party you are paying.
8. When we do refund
We will issue a refund in the following circumstances.
Billing errors and duplicate charges. If you have been charged twice for the same period, charged after a valid cancellation, or charged an amount that does not match your plan and seat count, we refund the difference in full. Tell us within 60 days of the charge and we will correct it.
Failure to provide the service. If we materially fail to provide Brew93 and cannot put it right within a reasonable period after you have told us, we refund the fee for the affected part of the billing period on a pro rata basis.
Unauthorised transactions. If a payment was made from your account without authorisation, report it to us and to your bank promptly and we will cooperate fully with the investigation.
Where the law requires it. Nothing in this policy removes a right you have under the Consumer Protection Act, 2019, the Information Technology Act, 2000, or any other applicable Indian law.
Where an Enterprise service level agreement is in place, service credits under that agreement are the sole remedy for downtime.
9. Seats, upgrades and downgrades
| Change | When it takes effect | Effect on fees |
|---|---|---|
| Adding users mid period | Immediately | Charged pro rata for the remainder of the current period, then at the full rate from the next renewal |
| Removing users | At the next renewal | No refund or credit for the current period |
| Downgrading your plan | At the next renewal | No refund or credit for the current period |
| Upgrading your plan | Immediately | Unused value of the current plan is applied against the new one; you pay only the difference |
10. Purchases through the App Store or Google Play
Brew93 is available on both the Apple App Store and the Google Play Store. Where you subscribed through an in-app purchase, the transaction is between you and Apple or Google, and their refund rules apply first. We cannot override them, and we cannot refund a payment we never received.
Apple App Store. Request refunds from Apple at reportaproblem.apple.com or through your Apple Account. Apple decides the outcome and we are not a party to that decision. Subscriptions must be cancelled in your Apple Account subscription settings.
Google Play. Google's self service refund window applies immediately after purchase, from your Google Play account. Outside that window, request a refund through Google Play support. Subscriptions must be cancelled in your Google Play account.
Important. Cancelling inside the Brew93 app alone does not stop an App Store or Google Play charge. You must cancel with the store as well. Where Apple or Google refers a decision back to us, we apply this policy.
11. How to request a refund
Write to hello@brew93.com from an email address registered on the workspace, with:
- your workspace name and registered email
- the invoice number or payment reference
- the amount charged and the date of the charge
- what you are asking for, and why
We acknowledge every request within 2 business days and give a decision within 7 business days. If we need more information we will say so in that first reply.
12. How approved refunds are paid
Refunds are always returned by the same route the payment came in. We do not refund to a different card, account or person.
| How you paid | How the refund is returned | Typical time after approval |
|---|---|---|
| Card, UPI, netbanking or wallet through Razorpay | To the original payment instrument | 5 to 10 business days, depending on your bank |
| Bank transfer or NEFT against an invoice | To the bank account the payment came from | 7 to 14 business days |
| App Store or Google Play in-app purchase | By Apple or Google, to the payment method held by them | As per Apple's or Google's timelines |
Bank and payment gateway timelines are outside our control. We share the refund reference as soon as it has been raised, so you can trace it with your bank.
13. GST and credit notes
All fees are exclusive of GST, which is charged in addition at the prevailing rate. Where a refund is approved, the GST charged on the refunded amount is returned with it and we issue a credit note under Section 34 of the CGST Act, 2017 against the original tax invoice.
If you have already claimed input tax credit on that invoice, you are responsible for reversing it in your own return for the relevant period.
14. Chargebacks
If you believe a charge is wrong, please write to us first. We would far rather correct a mistake than defend one.
Where a chargeback is raised without contacting us, we may suspend the workspace until the matter is resolved, and we will provide the payment gateway with our records of the account, the subscription and the usage.
15. What happens to your data
Cancellation and refunds do not change your data rights. You may export your workspace data at any time during the subscription, and our handling of personal data is governed by the Digital Personal Data Protection Act, 2023 and set out in our Privacy Policy.
Statutory financial records, including GST invoices and credit notes, are retained for the period required by Indian tax law regardless of cancellation. To request deletion of your account, see our Delete Your Account page.
16. Changes to this policy
We may update this policy. The version in force at the time of your payment is the version that applies to that payment. Where a change materially reduces your rights, we will give at least 30 days notice before it takes effect. The effective date at the top of this page always reflects the latest version.
17. Contact us
For any question about billing, cancellation or a refund:
KlyONIX Tech Consulting Private Limited
No 7, KPM Complex, Palladam Road, T Kottampatti, Pollachi, Coimbatore, Tamil Nadu 642002, India
Email: hello@brew93.com
This policy is governed by the laws of India. The parties will attempt in good faith to resolve any dispute by discussion. Failing that, the courts at Coimbatore, Tamil Nadu have exclusive jurisdiction, as set out in the Terms of Service.