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Delete Your Account
Delete Your Account
In short. You can ask us to delete your Brew93 account and its data at any time. Email hello@brew93.com from your registered address. We action verified requests within 30 days. A small set of financial records is kept for the period Indian tax law requires.
1. Who can request deletion
- An individual User can request deletion of their own user account and personal data.
- A Workspace owner or administrator can request deletion of the entire Workspace, including all CRM records belonging to that Workspace.
If you are an employee, deleting your user account does not delete the CRM records your Workspace holds. Those belong to your employer, who is the Data Fiduciary for them. Ask your Workspace owner if you need those removed.
2. How to request deletion
There is currently no in app self service delete option. To request deletion:
- Email hello@brew93.com from the email address registered on your Brew93 account.
- Use the subject line Account deletion request.
- Tell us whether you want your user account deleted or the entire Workspace deleted, and include your Workspace name or slug.
We verify that the request comes from the account holder before acting on it. We may ask one additional question to confirm identity. This is to protect you against someone else deleting your data.
3. What gets deleted
| Data | Deleted |
|---|---|
| Name, email address, mobile number, profile details | Yes |
| Authentication data and active sessions | Yes |
| Leads, contacts, companies, deals, quotes, products, pipelines, tasks and activity notes (Workspace deletion) | Yes |
| Site visit records, including location, photos and voice notes | Yes |
| Connected email account authorisations | Yes, and the connection is revoked |
| Support correspondence | Yes, once no longer needed for an open issue |
4. What we keep, and why
| Data | Retained for | Reason |
|---|---|---|
| GST invoices and payment records | As required by Indian tax law | Statutory accounting and tax obligations. These are financial records, not marketing data |
| Transaction references held by Razorpay | Per Razorpay's own retention policy | Payment processing records held by our payment processor. See Razorpay's privacy policy |
| Records needed for a live legal claim or dispute | Until the matter is resolved | To establish, exercise or defend a legal claim |
| Anonymised and aggregated usage statistics | Indefinitely | No longer personal data and cannot be linked back to you |
5. Timeline
- We acknowledge your request within 2 working days.
- We complete verified deletion within 30 days.
- Backups are rotated on a rolling cycle and residual copies are purged within 90 days.
6. Before you delete
Deletion is permanent and cannot be undone. If you may want the data later, export it first. Workspace administrators can export CRM data from within the application, and can remove individual records using the Data Retention tool in Settings.
If you have an active subscription, deleting the Workspace also ends it. Fees already paid are not refunded, as set out in our Terms of Service.
7. Deleting the app is not the same as deleting your account
Uninstalling the Brew93 app from your phone removes it from that device only. Your account and Workspace data remain on our systems until you request deletion using the process above.
8. Your other rights
Alongside deletion you may also request access to, or correction of, your personal data under the Digital Personal Data Protection Act, 2023. See our Privacy Policy for the full list of rights and how to exercise them.
9. Contact
KlyONIX Tech Consulting Private Limited
No 7, KPM Complex, Palladam Road, T Kottampatti, Pollachi, Coimbatore, Tamil Nadu 642002, India
Email: hello@brew93.com
If you are not satisfied with how we handle your request, you may contact our Grievance Officer using the details in Section 12 of the Privacy Policy, and may escalate to the Data Protection Board of India.