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Privacy Policy
Privacy Policy
In short. Brew93 is a multi-tenant CRM operated by KlyONIX Tech Consulting Private Limited. Your employer controls the CRM records you enter. We control your account data. We do not sell your data, we do not use third party advertising, and payment card details never reach our servers.
Contents
- Introduction
- Scope
- Information we collect
- How we use information
- How we share information
- Data retention
- Data security
- Children's privacy
- International data transfers
- Your rights and choices
- Third party services
- Grievance Officer
- Changes to this policy
- Contact us
1. Introduction
Brew93 ("Brew93", "we", "us", "our") is a business CRM and field sales platform operated by KlyONIX Tech Consulting Private Limited ("KlyONIX Tech", "Company"), based in Pollachi, Tamil Nadu, India.
Brew93 is a multi-tenant platform: businesses ("Workspaces") sign up to manage their own sales pipeline, and each Workspace's employees ("Users", "you") use the app to do that work. Workspace data is logically separated and access controlled so that one Workspace cannot see another's records.
If you are an employee using Brew93 on behalf of your employer's Workspace, your employer is the Data Fiduciary for the business data you enter (leads, contacts, deals, quotes) and Brew93 acts as Data Processor for that data on their behalf. KlyONIX Tech is the Data Fiduciary for account level data described below, such as login credentials, device data and app usage. These terms follow India's Digital Personal Data Protection Act, 2023 ("DPDP Act").
2. Scope
This policy covers the Brew93 mobile applications distributed via the Google Play Store and Apple App Store, the Brew93 web application, and this website. It does not cover third party websites, apps or services that Brew93 links to or integrates with, each of which has its own privacy policy. See Section 11.
3. Information we collect
3.1 Information you provide directly
| Category | Examples | Where it is used |
|---|---|---|
| Account and identity | Mobile number, name, email address, Workspace or company name, Workspace slug | Sign up, login and OTP verification |
| Company and tax details | Registered company name, business address, GSTIN, PAN or other tax registration, billing contact | Invoicing, GST compliant billing and statutory records |
| Business (CRM) data | Leads, contacts, companies, deals, quotes, products, pipelines, tasks, activity notes | Core CRM features used by your Workspace |
| Payment and billing records | Subscription plan, billing history, invoice records, payment and order references | Workspace billing and quote to payment flows. See 3.3 on card data |
| Email account connections | Authorisation to send email and use templates from a connected email account | Email features within the CRM |
| Site visit records | Notes, photos and voice notes attached to a visit | Field sales and site visit logging |
| Support communications | Anything you send us directly, for example to hello@brew93.com | Customer support |
3.2 Information collected automatically
| Category | Examples | Why |
|---|---|---|
| Precise and approximate location | GPS coordinates at the time you log a site visit | To record where a site visit took place. Collected only when you actively use the site visit feature, not tracked in the background |
| Camera and photos | Photos you capture or attach from your photo library | To attach visual evidence to site visits and CRM records |
| Microphone and voice | Audio captured for voice notes, transcribed to text on device via speech recognition | Hands free note taking during field visits |
| Device and session data | Device identifiers, IP address, app version, active session list | Account security. Lets you view and revoke active sign ins from Settings |
| Network status | Whether the device is online or offline | To queue actions and sync data when connectivity returns |
| Local app storage | Authentication tokens and app state stored on device | Keeps you signed in and the app responsive offline |
We do not currently use any third party analytics, advertising or crash reporting SDKs in the mobile app.
3.3 Payment information
Card, UPI and other payment instrument details are collected and processed directly by our payment processor, Razorpay, not by Brew93. We receive and store only the resulting transaction record, being amount, status and order or payment reference. We never receive your full card number, CVV or UPI PIN. Razorpay's handling of your payment details is governed by Razorpay’s own privacy policy.
3.4 Information about third parties you enter
Because Brew93 is a CRM, you may enter personal information about your own contacts and customers, such as names, phone numbers, emails and deal notes. Your Workspace or employer is responsible for having a lawful basis to store and process that information, and for responding to any requests from those individuals. Brew93 processes it only as instructed by your Workspace, as its Data Processor.
4. How we use information
- Create and secure your account, and authenticate you via OTP
- Provide core CRM functionality including leads, deals, contacts, quotes, pipelines and tasks
- Record site visit location, photos and voice notes that you choose to attach
- Process subscription billing and quote payments through Razorpay, and issue GST compliant invoices
- Send transactional emails such as OTPs, notifications and quote or invoice emails you send
- Maintain account security, including session management and detecting suspicious sign ins
- Provide the in app AI Assistant and Gen UI features, where your prompts and relevant CRM context are processed to generate a response
- Respond to support requests
- Meet legal, tax and accounting obligations
We do not sell your personal data, and we do not use it for third party advertising.
4.1 How AI processing works
Brew93 uses open source AI models that we host privately on cloud infrastructure under our control. Your prompts and the CRM context needed to answer them are processed on that infrastructure.
We do not send your CRM data to consumer AI services such as ChatGPT, Gemini or Claude, and your data is not used to train models for other customers or for any third party.
On Enterprise plans we can deploy an agreed model within your own environment or domain, so that data remains inside your infrastructure.
5. How we share information
We share information only in these circumstances:
- Service providers acting on our behalf, including our payment processor (Razorpay), our SMS and OTP delivery provider, our cloud hosting provider, and the cloud infrastructure on which our AI models run. These providers are contractually restricted from using your data for any purpose other than providing the service to us.
- Within your Workspace, business data you enter is visible to other authorised Users in the same Workspace, according to your Workspace's own access settings.
- Legal reasons, if required by law, regulation, legal process or governmental request, or to protect the rights, property or safety of Brew93, our users or others.
- Business transfers, if Brew93 is involved in a merger, acquisition or sale of assets. We will notify you before your data becomes subject to a different privacy policy.
We never share your data with third parties for their own independent marketing purposes.
6. Data retention
We retain your account and business data for as long as your Workspace's subscription is active, plus a reasonable period afterwards to comply with legal, tax and accounting requirements. Statutory financial records, including GST invoices, are retained for the period required by Indian law.
Workspaces can permanently delete specific CRM records, such as converted leads, won deals or cancelled quotes, at any time using the in app Data Retention tool in Settings. To request deletion of your account entirely, see Section 10.
7. Data security
Consistent with Section 8(5) of the DPDP Act we take reasonable security safeguards to prevent a personal data breach:
- Encrypted transport (HTTPS and TLS) between the apps and our servers
- Workspace level logical separation and access controls, so one Workspace cannot access another's data
- OTP based sign in, so no everyday password is stored or reused
- Active sessions can be reviewed and revoked from Settings
- Access to production systems limited to personnel who need it
No method of transmission or storage is completely secure and we cannot guarantee absolute security, but we work to protect your data against unauthorised access, alteration, disclosure or destruction.
Breach notification. If a personal data breach occurs, we will notify affected users without delay and report to the Data Protection Board of India within 72 hours of becoming aware of it, as required by the Digital Personal Data Protection Rules, 2025.
8. Children's privacy
Brew93 is a business tool intended for use by adult employees of subscribing companies. It is not directed at, and we do not knowingly collect personal information from, children under 18. Consistent with Section 9 of the DPDP Act we do not carry out tracking, behavioural monitoring or targeted advertising directed at children. If you believe a child has provided us with personal information, contact hello@brew93.com and we will delete it.
9. International data transfers
Brew93 is operated from India and your information is primarily processed and stored in India. Where a service provider operates outside India, any transfer is made in accordance with Section 16 of the DPDP Act and is not made to any territory restricted by the Central Government.
10. Your rights and choices
As a Data Principal under the DPDP Act, and under other applicable data protection laws, you may have the right to:
- Access a summary of your personal data and how it is processed (Section 11)
- Correction and erasure of inaccurate, incomplete or outdated data (Section 12)
- Grievance redressal (Section 13)
- Nominate another person to exercise your rights in the event of death or incapacity (Section 14)
- Withdraw consent at any time, with the same ease as it was given
In practice:
- Access or correct your data: most account and CRM data can be viewed and edited directly in the app under Profile and Settings.
- Delete specific records: use the Data Retention tool in Settings.
- Delete your account entirely: there is no in app self service option yet. See our Delete Your Account page for the request process, what is deleted and what is retained for legal reasons.
- Withdraw consent for location, camera or microphone access at any time via your device's system settings. Doing so will disable the related feature, such as site visit location capture, photo attachments or voice notes.
- Revoke active sessions from other devices via Settings, then Sessions.
To exercise any of these rights, contact us using the details in Section 14. We respond within 30 days.
11. Third party services
The service integrates with the following third parties, each governed by its own privacy policy:
- Razorpay for payment processing. See razorpay.com/privacy-policy
- WhatsApp Business Platform, operated by Meta, where your Workspace enables WhatsApp messaging
- Our SMS and OTP delivery provider
- Our cloud hosting provider
- Your device's operating system permission system on Android and iOS, which governs camera, microphone and location access independently of this policy
12. Grievance Officer
If you are not satisfied with how we have handled your personal data, you may contact our Grievance Officer:
Grievance Officer
KlyONIX Tech Consulting Private Limited
No 7, KPM Complex, Palladam Road, T Kottampatti, Pollachi, Coimbatore, Tamil Nadu 642002, India
Email: hello@brew93.com
We will acknowledge your complaint and aim to resolve it within 90 days. If you remain dissatisfied you may escalate to the Data Protection Board of India.
13. Changes to this policy
We may update this policy from time to time. If we make material changes we will notify Workspace administrators in app or by email before the changes take effect. The effective date at the top of this page always reflects the latest version.
14. Contact us
For any questions about this policy or your personal data:
KlyONIX Tech Consulting Private Limited
No 7, KPM Complex, Palladam Road, T Kottampatti, Pollachi, Coimbatore, Tamil Nadu 642002, India
Email: hello@brew93.com or hello@brew93.com